Responsible gambling

Responsible Gaming at Crown Casino Perth

Crown Casino Perth is committed to providing a safe and responsible gaming environment for all our patrons. We understand that problem gambling can affect anyone, regardless of age or background, and we are dedicated to helping those who may be struggling with their gaming habits.

GameScanner AI: Early Intervention SystemOur advanced GameScanner AI technology detects at-risk behavior in real-time, allowing our staff to intervene promptly and provide support resources. This proactive approach helps prevent problems from escalating into serious issues.

Mandatory Pre-Commitment SystemsAll Electronic Gaming Machine (EGM) play is tracked via the Crown Rewards card, ensuring accurate and transparent gaming activity. Our systems monitor spending habits, alerting us when players exhibit signs of problem behavior, allowing for early intervention and support.

Weekly Loss LimitsTo promote responsible gaming, we have implemented strict AUD weekly loss limits on all EGMs. This safeguard helps prevent excessive losses and encourages patrons to maintain a healthy balance between gaming and other aspects of their lives.

24/7 Crown PlaySafe SupportOur dedicated team is available around the clock to assist with concerns or issues related to responsible gaming. Our goal is to provide a safe space for our patrons, addressing any problems promptly and discreetly.

Revocation ProcessIn cases where self-exclusion becomes necessary, we offer a streamlined revocation process. This process involves counseling sessions and approval from Crown management, ensuring the integrity of our responsible gaming measures.

Partnerships with Regulatory BodiesWe collaborate closely with regulatory authorities to ensure compliance with Australia's strict gaming regulations. Our relationships with bodies like the Gaming and Wagering Commission (GWC) Western Australia demonstrate our commitment to transparency and player protection.

Industry-Leading Harm Minimization Technology

• Mandatory Carded Play: Reduces anonymity and allows for better tracking of gaming activity
• EGM Bet Cap: Sets a maximum bet limit on all EGMs, promoting responsible betting habits
• Comprehensive Loyalty Program: Encourages player loyalty while providing rewards that promote balanced gaming

Support ResourcesFor those struggling with problem gambling or seeking advice, we recommend the following support services:

• Gambling Help WA: A state-specific resource offering counseling and revocation assistance
• Lifeline Australia: A national hotline providing mental health support and crisis intervention
• Problem Gambling Foundation Australia: Free support services for individuals experiencing difficulties related to gaming