Terms and conditions

TERMS AND CONDITIONS OF PLAY

1. AGE RESTRICTIONEach player must be at least 18 years old to participate in the games offered by Crown Casino Perth.

2. IDENTIFICATIONEach player is required to provide valid identification upon request, including a current photo ID.

3. CURRENCY EXCHANGEThe currency used for all transactions within the casino premises will be Australian Dollars (AUD).

4. ACCOUNT MANAGEMENTAll players are required to manage their gaming account responsibly and in accordance with our responsible gaming policy.

5. DEPOSIT AND WITHDRAWALDeposit and withdrawal methods accepted by Crown Casino Perth include debit cards only.

6. GAME RULESThe rules of each game offered at Crown Casino Perth can be obtained from the respective game machine or from a member of staff.

7. PROMOTIONS AND SPECIAL OFFERSPromotions and special offers are subject to change without notice and may have specific terms and conditions attached.

8. WAGERING LIMITSThe maximum bet for electronic gaming machines (EGMs) is $10, while table games do not have a maximum limit.

9. SELF-EXCLUSION POLICYCrown Casino Perth operates a self-exclusion policy to assist players who feel they need to limit their gambling activity or seek help. Self-exclusion can be requested online, in person, or by phone.

10. RESPONSIBLE GAMING PRACTICESWe take responsible gaming seriously and encourage all our players to gamble responsibly and within their means. We also reserve the right to restrict access to certain games or areas of the casino.

11. CROWN REWARDS LOYALTY PROGRAMMEOur Crown Rewards loyalty program is a tier-based system that rewards regular patrons with benefits such as free parking, birthday discounts, hotel rates, dining perks and more. Members must provide their Crown Rewards card every time they play to earn points and track their activity.

12. CONFIDENTIALITY AND SECURITYWe maintain the confidentiality of all player data and transactions in accordance with applicable laws and regulations. Security measures are implemented to protect against unauthorized access or misuse.

13. CLAIMS PROCEDUREIn the event that a dispute arises, we will follow our claims procedure as outlined below:

(a) The player must notify us within 14 days of the disputed occurrence;

(b) A written claim must be submitted with supporting documentation and evidence; and

(c) Our decision on the claim is final.

14. GOVERNING LAW AND JURISDICTIONThese Terms and Conditions are governed by, and construed in accordance with, the laws of Western Australia, without giving effect to any principles of conflicts of law.

15. AMENDMENTSWe reserve the right to change these Terms and Conditions at any time by posting notice on our website or otherwise advising you.

16. DISPUTE RESOLUTIONAny dispute arising out of these Terms and Conditions will be resolved through mediation or arbitration, as applicable, in accordance with Western Australian law.

By using Crown Casino Perth facilities, each player agrees to be bound by these Terms and Conditions, which may be amended from time-to-time without prior notice.